Privacy Policy

Overview

Vigilant Technical Services Works L.L.C., licensed and registered in Dubai, United Arab Emirates, designs, builds, and installs custom kitchen renovations across Dubai. This Privacy Policy explains what information we collect when you request a free design consultation through our website, how we use it, and the choices you have. By submitting an enquiry or messaging us, you agree to the practices described here.

Information We Collect

When you ask us to design or quote a kitchen, we collect the details you choose to share so that we can prepare your consultation:

• Your name and contact details, such as phone number and email address
• The location or community of your property and the area or floor where the kitchen sits
• Project details you provide, including kitchen size, current layout, materials of interest, scope, and budget guidance
• The content of messages you send us, including WhatsApp conversations about your project
• Website usage information collected automatically, such as device type, pages viewed, and referral source, gathered through cookies and analytics tools

How We Use Your Information

We use the information you provide only to serve your enquiry and run our business responsibly:

• To respond to your consultation request and arrange your free design appointment
• To prepare 2D layouts, 3D mockups, designs, and itemised quotations for your kitchen
• To schedule and carry out site visits and measurements at your property
• To keep you updated on your enquiry and answer follow-up questions
• To measure the performance of our advertising and improve our website and service

Disclosure of Information

We do not sell your personal information. We share it only where it is necessary to deliver your project or operate our business:

• Suppliers, fabricators, and installers engaged to design, manufacture, or fit your kitchen, who handle your details under confidentiality and only for your project
• Service providers that support our operations, such as analytics, customer-management, and form-hosting providers, acting on our instructions
• Government, regulatory, or legal authorities where disclosure is required by applicable law or to protect our legal rights

Cookies and Website Tracking

Our website uses cookies and similar technologies to keep the site working, understand how visitors use our pages, and measure the results of our advertising, including Google Ads conversion tracking. This tracking helps us see which campaigns lead to consultation requests. It is used to measure paid-media performance, not to build profiles of identifiable individuals. You can manage or block cookies through your browser settings, though some features of the site may not function as intended if cookies are disabled.

Data Security and Retention

We apply reasonable organisational and technical safeguards to protect the information you share, and we limit internal access to those who need it to handle your enquiry or project. We keep your information only for as long as needed to respond to your request, deliver and warranty your kitchen, and meet our legal and record-keeping obligations, after which it is securely deleted or anonymised.

Your Rights

Subject to applicable UAE data protection law, you may ask us to:

• Access the personal information we hold about you
• Correct information that is inaccurate or out of date
• Request deletion of your information where there is no ongoing or legal reason to retain it
• Withdraw your consent or ask us to stop contacting you about your enquiry

Changes to This Policy

We may update this Privacy Policy from time to time as our services, technology, or applicable laws change. The version published on this page at the time you contact us applies to that interaction. Material changes will be reflected here with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please reach us through the consultation form on our website and note that your message concerns our privacy practices. We will respond as promptly as we can.